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Terms & Conditions

Terms & conditions of sale for ‘TCI Distributors’ trading as ‘Selindus’ hereinafter referred to as ‘Selindus’ 


The placing of an order on this website shall include acceptance of the following terms and conditions. Only our terms shall apply and shall not be deemed as forming part of any other contract; no terms, conditions or reservations stipulated by the Buyer and no course of dealing shall annul, vary or add to any of these conditions unless expressly consented to by Selindus in writing.

 

PRICE


Prices are correct at time of publishing in the website. However the prices may vary without notice. Goods will be invoiced at the price ruling at the date of despatch and we reserve the right to amend any errors or omissions. Value Added Tax (VAT) or Cross State Tax (CST) where applicable, will be added at the time of invoicing.

 

PAYMENT


Goods can be purchased using credit cards, debit cards, bank transfer and cheques. If goods are paid for by cheque or bank transfer, then the goods will not be despatched until the payment is cleared into our account, normally one to ten days. If you wish to apply for credit facilities, request an application form; however, note that credit facilities will not be granted in any case until there have been a minimum of three separate & successful cash/cheque/credit card transactions. There will be a charge of Rs. 500.00 on each occasion for any cheque rendered in payment against an account where the cheque has to be represented or is initially refused. Whilst any payment remains overdue we will refuse any further goods or services until the account has been brought up to date. Any purchaser who is continually late in paying will have their credit facilities withdrawn. Interest will be charged on overdue accounts at 2.5% per calendar month or part thereof from the date of the invoice or supply whichever is earlier.

 

Lien. Selindus shall have a general lien on any goods, items or any parts thereof or other paraphernalia which are the buyer’s property giving the right to retain possession or to withhold delivery, or of stoppage in transit, until all outstanding payments, costs, expenses, or losses suffered or incurred as the result of any breach of contract of the customer, has been paid for or otherwise satisfied. Should due payment not be received within three months of the due date, Selindus will sell or dispose all or part of the retained items in any way that it sees fit without further notice and keep the proceeds of sale in diminution of such sums and all costs incurred by the company in effecting the said sales. Any balance remaining shall be remitted to the customer. Upon any such sale title in the goods shall pass to the purchaser thereof.

 

DELIVERY


If no specific instructions are included in the customer’s order, consignments will be despatched by our normal route and mode of transport to the usual destination or the destination indicated on the customer’s order. Selindus accepts no responsibility for errors where written confirmation has not been received. Every effort is made to meet quoted delivery times, but it is impossible to guarantee them. Delivery terms take effect as of the receipt of the order and are expressed in working days while acknowledging the order. For items that are present in our warehouse in India, delivery takes three to seven working days for delivery within India. For items that are to be imported, delivery of goods shall take one to three weeks, from the date of receiving the order and payment. Selindus shall not be liable in any way for failure to deliver on time whatever the reason. The buyer must examine the goods on receipt of delivery before signing any consignment note. All deliveries will be considered as received in good condition unless you specifically sign as ’damaged’. Your signature on the delivery receipt is your acceptance of the goods arriving in good condition unless they are signed for as damaged. All goods are packed to ensure safe carriage, and the company cannot accept responsibility for loss or damage in transit. Complaints of loss or damage must be notified to the carriers and Selindus within three (3) working days of the date of delivery; a claim must similarly be made within seven (7) days of the date of delivery.

 

ACCEPTANCE OF GOODS


We reserve the right to require the customers to take delivery of goods ordered at the agreed times, or, where goods cannot be accepted at these times, to render invoices for instruments completed, payments to be effected within our stated credit terms.

 

SUITABILITY OF PRODUCT


We accept no responsibility that goods stipulated by you are sufficient for any particular purpose. Verbal instructions are accepted on the basis that Selindus will not be held responsible for mistakes arising thereof.

 

WARRANTY


The 24 months Limited Warranty on all goods supplied by Selindus is on a return for repair basis. Any longer warranty issued by a manufacturer will require these to be returned to the manufacturer’s head office or service address, in or outside India. Selindus shall not be liable in any way for failure of any product supplied. In particular Selinuds shall not be liable for labour costs involved in replacing faulty items or fault finding. Selindus warrants to you that the supplied goods will be free from defects in workmanship and materials under normal use for a period of two (2) years from the date that the goods were first purchased by you. If a defect arises and a valid claim under this Limited Warranty is received by Selindus after the first one hundred and eighty (180) days of the warranty period, Selindus is entitled to charge you for any reasonable shipping and handling costs made in connection with the repair or replacement of the goods. You must comply with any other return procedures stipulated by Selindus, if any.

 

The Limited Warranty does not apply when the goods have been opened or repaired by someone not authorised by Selindus and does not cover repair or replacement of any goods or part thereof damaged by: misuse, moisture, liquids, proximity or exposure to heat and accident, abuse, non-compliance with the installation and/or usage instructions supplied with the goods, neglect or misapplication. Any disfigurement / removal / tampering of any labels attached to the product, will invalidate the warranty. The Limited Warranty does not cover physical damage to the surface of the product or calibration of the product. This Limited Warranty cannot be transferred to any other person. This Limited Warranty does not affect any legal rights under applicable national legislation governing the sale of consumer goods.

 

OBTAINING REPAIRS & REPLACEMENTS


(In warranty & out of warranty) Goods should not be returned for repair or warranty claim without first obtaining a Returns Authorisation Number (RAN). Failure to obtain a RAN will result in the returned goods being turned away from our Goods-In and returned to the invoice address as undeliverable. In addition, goods returned for repair or warranty claim must be accompanied by a note indicating the nature of the suspected defect, showing clearly the returnee's full name and address and giving proof of purchase from Selindus. All goods returned to us for repair or warranty claim will be inspected and repaired / replaced as necessary. In warranty repairs will not carry any parts or labour charges, provided the products were found to be faulty due to component failure. Out of warranty repairs will be subject to charges which cover the labour, replacement components and carriage. We will excise a Lien as described above, where payment for goods or services has not been made. Where we deem a repair to be uneconomical, we will contact you for a decision on our course of action.

 

ADVANCE REPLACEMENT


Replacement items for goods not manufactured by Selindus will only be arranged after prior agreement with the manufacturer. The 24 month warranty on all goods supplied by Selindus is on a return for repair basis and not to send out advance replacements. At our discretion and only to credit account holders Selindus may agree to send out advance replacements though this service is not to be expected. Selindus shall not be liable in any way for failure of any product supplied. In particular Selindus shall not be liable for labour costs involved in replacing faulty items or fault finding.

 

RETURNS & CANCELLATIONS


Any product that needs to be returned to Selindus (whether in warranty or not) will only be accepted when accompanied by our Returns Authorisation document - this document can emailed to you from our office. The document must be filled in with as much information as possible, to enable us to administer the product(s) when they are received at our Goods-In department. Any goods received without the documentation will not be processed. Goods returned for credit will only be accepted if they are in their original boxes, undamaged and complete with instructions etcetera. Selindus may accept the goods back under the following conditions: The items were not specially ordered for you or your client. We receive a written / printable notice of your return (we will then issue a RAN). The goods are returned to us within 20 days of delivery of the goods. The goods have not been installed. The goods are returned as complete items. All packaging, fixing kits and instructions are as new.

 

A minimum re-stocking/handling charge of 15% will be made for all goods returned for credit and all will be subject to our discretion. If any of the above conditions do not apply, then Selindus reserve the right to refuse the goods back. Any valid refund of your money shall be carried out within 30 days of receipt of returns or cancellation providing you have returned the goods to us undamaged. The cost of returning the goods will be at your own expense.

 

LIMITATION OF LIABILITY


Neither Selindus nor its suppliers shall be liable to you or to any third party for any damages either direct, indirect, incidental, consequential or otherwise (including in each case, but not limited to, damages for the inability to use the equipment, loss of business, loss of profits, business interruption or the like) arising out of the use of or inability to use the goods even if Selindus has been advised of the possibility of such damages. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract or anything else), the entire liability of Selindus and any of its suppliers shall be limited to the amount actually paid by you for the goods. Now Selindus shall not be liable for (i) any fraud on the part of its employees and/or agents; or (ii) any fraudulent misrepresentation on the part of its employees and /or agents. Notwithstanding the above, neither party’s liability for death or personal injury resulting from its own negligence shall be limited. If any of these terms shall become or be declared illegal, invalid or unenforceable for any reason whatsoever such term shall be divisible from these terms and shall be deemed to be deleted from them.

 

GENERAL


In accordance with Selindus policy of progressive improvement, we reserve the right to alter the specification and/or price of any article without prior notice without incurring any liability. All information and data given in company literature is subject to variation and is for general information only. All goods or services referred to on outstanding invoices due to Selindus by the Buyer shall remain the absolute property of Selindus until payment of all invoiced amounts have been received and cleared. In the event of default by the Buyer responsibility for payment in full of all goods and services ordered by the Buyer together with costs and interest is that of the Buyers Directors / Owners either individually or collectively. It is a condition of trading that such Directors / Owners will indemnify Slindus for all costs and losses due howsoever caused. Should you need to contact us please email customer.service@selindus.co.in .